Karen A. Graf

Creative, Team Builder, Entrepreneurial Spirit, Confident,
Goal-Oriented and Decisive Leadership.

Leadership Support, Client Relations, Management 

  School Board Chair and Member | Alexandria City Public Schools, Alexandria, VA
I was eleted to the school board for two terms (6 years) and served as elected school board chair for four consecutive years.  local, state, and national legislative representative for the school system.
  • Develop policies in support of the school’s division operations.
  • Manage all aspects of communications and public relations for the school board.
  • Expertly strategized for a 10-year capital improvement budget of more than $500M and an operating budget of more than $250M.
  • Oversee board operations, including procuring auditing services, hiring superintendent and clerks, and resolving legal issues.
  • Perform a wide range of tasks toward the improvement of division performance in collaboration with the superintendent and eight board members.

​Portfolio Pieces: Coming Soon

Director of Custom Knowledge and Client Relations | RightAnswers, LLC, Oakmont, PA
  • Created and expanded a new business offering, Your RightAnswers, with the Marketing and Sales departments.
  • Provided vision and strategy, as well as the day-to-day task management of individual Your RightAnswers projects and partnerships, such as Microsoft Corporation and Deer Corporation.
  • Ensured accurate project scopes are defined and created and managed project plans to provide direction to all members of the team.
  • Reported to the President and work with him to accomplish project goals on time and on budget.

Client Relations Content Manager | ServiceWare Inc., Oakmont, PA
  • Managed an 8-person team that researched, wrote, and developed database content for Microsoft Corporation’s web support site.
  • Managed the relationship with multiple Microsoft departments within their PSS Worldwide organization in Redmond, WA and Charlotte, NC.
  • Reported to the V.P. of Development and Operations.

Owner - Web Design and Writing Services | Autograf Web Design, Pittsburgh, PA
  • Managed multiple clients needing web design, online content or printed manuals.
  • Organized proposals, invoicing, marketing and client relations.
  • Acted as a hired contractor to support already established companies, projects and teams.
   

Professional Writing

 External & Internal Communications Writer | ACPS Board Communications
  • Prepared annual presentations for City Council concerning the details budget adoption or community related topics, such as early education or after school programs.
  • Wrote monthly articles on the current events and topics of the school board.
  • Wrote state legislative agenda on behalf of the division that was delivered to our city council, state delegates and state senators.
  • Wrote and reviewed all press releases concerning the actions of the school board and provided interviews to various news outlets.

Senior Technical Writer | RightAnswers, LLC & ServiceWare Inc., Oakmont, PA
  • Researched, wrote, and developed articles for Microsoft Corporation’s support site (support.microsoft.com).
  • Wrote about server tools, operating systems, and office products for multiple Microsoft departments within their PSS Worldwide organization in Redmond, WA and Charlotte, NC.
  • Researched, wrote, and developed solutions for Internet browsers, operating systems, server tools, and remote software for ServiceWare Knowledge Paks as a subject matter expert and technical writer.
  • Used a knowledge management tool to develop knowledge bases about various Microsoft software and hardware products. Trained to write for SAP business applications.

Contract Technical Writer | ASKO, Inc., Homestead, PA
  • Developed a user guide and help file for a software product that tracks statistics for cutting steel.
  • Technical Writer and Web Designer | Oracle Corporation, Redwood Shores, CA
  • Designed and wrote a WinHelp project for an on-line training product.
  • Designed, wrote and implemented web solutions for the on-line help structure and the documentation set for Oracle's multimedia tool.
  • Designed and built the internal web sites for the Interoffice Division and for the New Media Division.
  • Designed, managed and created content for external web sites for three New Media Division products.
  • Planned an HTML solution and created a video tutorial design plan for a web-based training tool.
  • Attended the Windows Help Conference (Seattle), the Publishing on the Web: A Stanford Workshop (Palo Alto), the Adobe Internet Conference (Chicago), and the National Association for Broadcasters Convention (Las Vegas).
Technical Writer | InPower Inc., Walnut Creek, CA
Managed the WinHelp for a human resource software product and the complimentary tools set.
Wrote and edited chapters for reference and user guides.
Designed a computer-based training project for a payroll system.
Assisted in development of a web site.
Technical Writer | The Shareholder Services Group–First Data Corporation, Boston, MA
Wrote and revised manuals for the users of the PAR mainframe computer system.
Wrote on-line documentation for the PAR computer system.
Technical Writer | Massachusetts Institute of technology & Northeastern University, Boston, MA
Wrote and edited a computer manual for a software package for children with special education needs.
Designed a multimedia tutorial for the software using HyperCard.
Surveyed users for an audience analysis.